Desktop & Server
Desktop & Server Installation and Support
Having happy and productive end users is one of the most challenging issues facing companies today. Personal computers, email, the internet and mobile devices have made the business environment literally 24x7. Expectations are higher than ever for availability and accessibility to you and to information.
Managing these expectations is a combination of having the right people and the right technologies to support your users. The smallest issue can escalate into an enormous problem because of the way a computer support specialist handles the issue, not just from a technical perspective, but from a communications perspective as well ‚Äì communicating clearly and setting expectations properly are key.
T3‚Äôs team of support specialists and systems engineers can support your users in a competent, friendly and appropriate manner. We try to avoid using jargon with your users and, if appropriate, educate them on how to avoid the problem in the future.
Our engineers have the latest secure remote access tools to support remote or travelling users. All that‚Äôs needed is access to the internet, and we‚Äôre able to support users who are not physically in your office.
Many times, our network support engineers can spot trends or common problems among a large section of users. Through our alliance with training partners, we can assist you with either on-site or classroom end-user training for common desktop productivity applications or general use of the operating system.
Our services include PC & server set up and standardization, scripting, group policies & desktop lockdown, patch management, anti-virus and spam control set up, and MS Exchange administration.